A major insurer was drowning in emails. Thousands landed daily from brokers, customers, and partners, all manually sorted by staff. The result? Backlogs, SLA breaches, and teams stuck triaging instead of solving problems.

We built an AI-driven triage engine that reads, classifies, and routes emails in real time, no human required.

It slashed manual handling by 70%, auto-triaged 90% of inbound traffic, and gave staff their time back to focus on customers. Faster responses, fewer errors, and a clear path to scaling AI across the business.

Support teams were swamped with repeat questions from staff and customers. The answers were out there, buried in SharePoint or outdated PDFs, but no one could find them fast. That meant delays, frustration, and a slow ramp-up for new hires.

We built an AI-powered knowledgebase assistant that finds answers instantly. It pulls from policy docs, workflows, and guides using natural language search, integrates with Microsoft Teams, and lets the business update content without IT help.

Result? Fewer help tickets, faster onboarding, and support teams freed up to focus on real problems, not copy-pasting answers all day.

Hiring casual staff was a mess, manual forms, inconsistent processes, and delays stretching from 2 weeks to 6 months. HR and schools burned through 10,000 hours a year just onboarding people, with real compliance risks when staff started before contracts were finalised.

We built a digital onboarding solution with structured webforms, automated document checks, workflow approvals via ServiceNow, and Power BI dashboards to track it all.

The result? A 50% faster onboarding process, 5 FTE saved, and fewer compliance headaches. Staff could start sooner, and safely.

A health provider was stuck in a paper chase, onboarding new clients through emails, forms, and manual checks. Delays were common, compliance risks were real, and staff spent more time chasing documents than helping people.

We built a digital onboarding portal that guided clients step-by-step, automated eligibility and consent checks, and synced with internal systems to reduce rework.

The result? Onboarding time cut from weeks to days, better compliance, fewer dropouts, and staff finally freed up to focus on client care, not admin.

A hospital group was losing time, money, and morale to clunky, manual billing. Staff juggled multiple systems, errors slipped through, and delays drained cash flow. Revenue leakage was mounting, and so was frustration.

We built an automation solution that cleaned and validated claim data, integrated directly with Medicare and health funds, and flagged issues before submission. Dashboards gave real-time visibility into billing status.

The result? $600K in faster cash flow, $650K in staff savings, and a finance team finally out of firefighting mode and back in control.

A university was drowning in student forms, over 25,000 a year for deferrals, withdrawals, and enrolment changes. Each one took up to 20 minutes to process. Disconnected systems and inconsistent rules meant delays, frustration, and compliance risks.

We overhauled the process with automation: standardised rules, digital form capture, real-time validation, and workflow integration with student systems. Dashboards kept SLAs on track.

The result? Thousands of hours saved, faster turnaround, and a smoother experience for both students and staff.